General information

The products marked "IMMEDIATELY AVAILABLE" are sent in 1-3 working days from the day of the order by courier.

In the event that a product is not immediately available, we will inform you by email or telephone about the progress of your order. In the event that one of the products is not immediately available, the waiting time may reach 7 working days, unless it is an elliptical code or has been abolished by the respective company.

Orders placed by 17.00 Monday to Friday are delivered to Speedex on the same or the next 7 working days. In the event of further delay or leave periods, we will make sure to get back to you.

*PLEASE NOTE DUE TO COVID-19 AND SHIPPING WORKLOAD, DELIVERY OF YOUR ORDER MAY BE DELAYED

Delivery to the customer is made Monday to Friday between 09:00 and 17:00.

Upon completion of your order, you will be automatically sent an email with the analysis of your order. The products labeled Refrigerator Product are not shipped outside the Prefecture of Thessaloniki for reasons of safety and proper maintenance. In case of insufficient stock of a product, the shipment of the order may be delayed.

SHIPPING TO THESSALONIKI

For purchases over €39.00 shipping is FREE, for parcels weighing up to 2 kg.

The fee for shipments under 39 euros and weighing up to 2 kg is 2.90 €. For every additional 1 kg there is a charge, regardless of the amount of the order, for which we will inform you by phone.

Η παράδοση συνήθως γίνεται την επόμενη μέρα από την ημέρα της αποστολής της παραγγελίας, Δευτέρα με Παρασκευή.

Το Σάββατο μπορεί ο πελάτης να παραλάβει ο ίδιος από το κατάστημα Speedex της περιοχής του.

Για παραγγελίες βάρους άνω των 6 κιλών (ογκομετρικού ή πραγματικού) και ανεξαρτήτως ποσού υπάρχουν έξοδα ογκομέτρησης τα οποία υπολογίζονται αυτόματα κατά την ολοκλήρωσή της.

SHIPPING NATIONWIDE

For purchases over €39.00 shipping is FREE, for parcels weighing up to 2 kg.

For orders weighing more than 6 kg (volumetric or real) and regardless of the amount, there are volumetric costs which are automatically calculated upon completion.

In case the payment method is by cash on delivery, there is an additional fee of €1.90.  

COLLECTION FROM THE PHARMACY

Orders for collection from the pharmacy are processed the same or the next working day and you will be notified by e-mail or phone when they are ready.

Hours of receiving orders from the pharmacy: Daily 09:00-21:00

*ATTENTION: In the months of July and August, order pickups take place Monday to Friday from 09:00 to 14:00.

Orders with pharmacy pickup do not incur shipping costs.

Orders pending for more than 5 days are automatically released.

Bulk orders pending for more than 3 days are automatically released.

Attention: The prices of our physical store are the same as those of urbanpharmacy.gr, but the discounts are different.


CAUTION:

According to Greek law no sales of medicines are made over the internet, nor can we receive and execute prescriptions.

All above prices include VAT.

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